Where can I purchase from?
You can purchase through my local Brisbane stockists Browns General Store
Do you wholesale?
Yes, I can supply wholesale for a small selected range of stores who are suited to my product. Please note I do not work on consignment, all wholesale orders have a minimum value to qualify and must be paid in full prior to shipping. If you are an interior designer, architect, editor, styling or props consultant please contact me directly for more info. Wholesale Inquiry Form.
Do you make custom orders?
As all my work is produced by hand in small batches, I can create custom orders in larger batches for restaurants, cafes, weddings etc. however a clear brief, agreement on samples/project design and full payment is required prior to production. For more info please email me.
What is the returns policy?
All orders are considered final unless there is a defect or damage apparent. I truly want for you to be happy with your purchase. Please consider that each piece is handmade and therefore will incur both natural and intentional variations. Descriptions, materials, approximate measurements and design details are provided to the best of my ability and computer formatting, however each piece holds its own handmade character. If you have any queries, please contact me prior to ordering as I can not provide refunds for change of mind.
How quickly will my order arrive?
Orders will be shipped out within 2-3 business days via Sendle or alternate courier service. Most domestic orders within Australia arrive within 5-7 business days from date it is sent, however some remote or longer distance areas may take a few extra days (eg. Perth up to 10 business days). All orders are sent with email tracking, so you can see when it will arrive. If your order is delayed please contact me and I will follow this up for you immediately.
Please note: due to covid-19 there have been significant delivery delays world wide. Your order may take allot longer to arrive than anticipated. Please allow for this.
Do you ship internationally? I am sorry I cannot ship internationally at this time. If you are interested in a special order, please contact me to discuss. Please note my product insurance will not allow me to ship to USA or Canada.
What if my order gets damaged, lost in transit or returned to me?
In the rare event that your order was damaged or lost in transit, please notify me by email within 48 hrs of receiving your order upon receipt with a photograph attached as proof of damage. I will do my best to ensure you receive a replacement or refund as soon as possible.
Skye & Kate Designs are not liable for any lost, stolen or returned packages once the item has been transferred to the shipping carrier and can not be responsible for any additional shipping charges that may incur if the package is returned due to customer absence, error in shipping address or package refusal. All packages are dispatched with a mandatory “signature on delivery” note to the courier service. You must be present at the address you provide at checkout to receive the item.
Other delivery info:
Please note: Orders cannot be shipped to PO Boxes and must be sent to a street address. It is the responsibility of the customer to pay for any international countries import taxes, duty's or fees. All authority to leave parcels are the responsibility of the purchaser. Any special notes you would like to tell the driver can be added. Just mention them in the notes section of the checkout & I will ensure it is included in your order.
How can I stay up to date when new products are available?
How do I care for my handmade ceramics? Product Care Guide